
CISC 360                                                
Frequently Asked Questions
What text books will we be using?  There are optional textbooks available:   
IT Essentials Course Booklet, Version 7
Author:  Cisco Networking Academy
Publisher:  Cisco Press, 2019
Textbook ISBN-13: 978-0-13-561216-3
IT Essentials Labs and Study Guide, Version 7
Author:  Allan Johnson
Publisher:  Cisco Press, 2019
Textbook ISBN-13: 978-0-13-561203-3
What is the recommended list of tools? 
These Electrostatic discharge (ESD) tools will help with static build up.
- Antistatic wrist strap: This protects computer equipment when grounded to a computer chassis. 
 
- Antistatic mat: This protects computer equipment by preventing static electricity from accumulating on the hardware or on the technician.
 
  These tools will aid with hardware repairs.
  - Flat-head screwdriver: Used to tighten or loosen slotted screws.
 
  - Phillips-head screwdriver: Used to tighten or loosen cross-headed screws.
 
  - Torx screwdriver: Used to tighten or loosen screws that have a star-like depression on the top, a feature that is mainly found on laptops.
 
  - Hex driver: Used to tighten or loosen nuts in the same way that a screwdriver tightens or loosens screws (sometimes called a nut driver).
 
  - Needle-nose pliers: Used to hold small parts.
 
  - Wire cutters: Used to strip and cut wires.
 
  - Tweezers: Used to manipulate small parts.
 
  - Part retriever: Used to retrieve parts from locations that are too small for your hand to fit.
 
  - Flashlight: Used to light up areas that you cannot see well.
 
  - Wire stripper: A wire stripper is used to remove the insulation from wire so that it can be twisted to other wires or crimped to connectors to make a cable.
 
  - Compressed air: Used to blow dust away from components.  
 
What industry certifications can you take for this course? 
- CompTIA: The course's content and labs encompass new technologies and help you prepare for the CompTIA A+ certification that requires you to pass both exams codes, Core 1 (220-1101) & Core 2 (220-1102). 
 
	For information on applying for CompTIA A+ certification, visit www.comptia.org
	
Top of Page
Home